• Join a supportive, tight-knit and collaborative team
• Free onsite parking at all venues
• Complimentary race day passes

AUSTRALIAN TURF CLUB

The Australian Turf Club is one of Australia’s most prestigious sporting and entertainment organisations and the home of the richest race on turf globally – ‘The Everest’.  With over 110 racedays and hundreds of events held annually across our five venues – Royal Randwick, Rosehill Gardens, Canterbury Park, Warwick Farm and Rosehill Bowling Club.

The magic behind ATC isn't just our racedays—it's our people. Driven by our values of Achieve, Care, Collaborate and Innovate, we're a team that supports each other, celebrates success, and isn't afraid to think differently. If you're ready to make an impact, grow your career, and have some fun along the way, "This is your moment to take the lead".

THE OPPORTUNITY

Based at Randwick Racecourse the Membership Services Administrator will join our supportive, fun and dynamic Membership Team, acting as a liaison between our valued Members and the Club as well as working closely with the Membership Manager to meet the operational demands of our racedays.

Key responsibilities include:

• Act as the first point of call for members by attending to phone calls, emails and face to face enquiries as they arise
• Manage the member ticket office and concierge on Saturday racedays
• Carry out data entry, recording, cleansing, audit, and maintenance in the membership database system
• Undertake administrative activities associated with the annual membership renewal process
• Manage allocation, bookings and ticketing requirements

THE RIGHT FIT

To be successful in the role, the right fit will possess:

• Previous experience dealing with challenging customers and working in a customer service environment
• A can-do pragmatic approach to problem solving with a proven high level of communication, customer service and presentation skills
• Experience in Microsoft Dynamics CRM or similar CRM program would be an advantage
• Possession of a driver’s licence and car is preferred as travel to other venues is required
• Tertiary qualifications in suitable discipline or equivalent experience would be an advantage

THE PERKS

• Career development – Grow your career with an organisation that invests in your success through training, professional development, and career planning opportunities
• Generous leave – Up to 14 weeks of paid parental leave, plus one wellbeing day per year.
• Free parking – Free parking available at all venues, with easy access to public transport.
• Wellbeing initiatives – Fruit boxes, mental health talks, financial wellbeing advice, fitness challenges, quiz nights and Thursday drinks.

APPLY

If you believe you are the right fit and can demonstrate our values day to day, then come join us. To apply, visit: https://www.australianturfclub.com.au/our-careers/

We look forward to reviewing your application.

Australian Turf Club is an Equal Opportunity Employer committed to creating and maintaining a workplace where our team members feel safe, valued and respected, regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We encourage all suitable candidates to apply.